PRIVACY POLICY

Clinique BACA – Clinique des troubles alimentaires
Effective Date: 05-MAR-2026
Website: www.cliniquecbaca.com

1. Who We Are

Clinique BACA (“BACA”, “we”, “our”, “us”) is a private clinic located in Montreal, Quebec, providing assessment and treatment services related to eating disorders.

We are committed to protecting the confidentiality, privacy, and security of personal information in accordance with applicable Canadian and Quebec privacy laws, including Quebec’s Law 25 and PIPEDA.

2. Information We Collect

a) Personal Information You Provide

  • Name
  • Email address
  • Phone number
  • Any other information you voluntarily provide

b) Automatically Collected Information
When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Schedule appointments
  • Provide clinical services
  • Process intake forms
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Communicate with you about services (if consent is provided)

We do not sell or rent your personal information.

4. Consent

By using our website or submitting personal information, you consent to the collection, use, and disclosure of your information as described in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions.

5. Health Information

Any health information submitted is treated as confidential medical information and handled in accordance with professional and legal obligations in Quebec.

Electronic communications (including email and website forms) may not be fully secure. We encourage patients not to send highly sensitive medical information unless using a secure platform provided by the clinic.

6. Cookies and Analytics

We may use cookies and analytics tools (such as Google Analytics or similar services) to understand website usage and improve functionality.

Cookies may collect technical information such as IP address, browser type, and browsing behavior.

You may disable cookies in your browser settings. Where required by law, a cookie consent mechanism will be presented to users.

7. Third-Party Service Providers

We may use trusted third-party providers for:

  • Website hosting
  • Appointment scheduling systems
  • Electronic medical records systems
  • Email communication services
  • Payment processing
  • Analytics services

These providers may process or store personal information on our behalf. We ensure that contractual safeguards and privacy impact assessments are in place, as required under Quebec Law 25.

Personal information may be processed or stored outside Quebec or Canada. In such cases, we take reasonable steps to ensure appropriate protection consistent with applicable laws.

8. Data Storage, Security, and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with professional, regulatory, and legal record-keeping obligations in Quebec.

9. Automated Decision-Making

We do not use personal information to make automated decisions that significantly affect individuals.

10. Security Incidents

In the event of a confidentiality incident involving personal information that presents a risk of serious harm, we will notify affected individuals and the Commission d’accès à l’information du Québec as required by applicable law.

11. Your Rights

Under applicable privacy laws, you may:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent (where applicable)
  • Request information about how your data is processed
  • File a privacy complaint

To exercise these rights, please contact our Privacy Officer.

12. Complaints Process

If you believe your personal information has been handled improperly, you may submit a written complaint to our Privacy Officer.

We will acknowledge receipt of your complaint and respond within 30 days.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec.

13. Privacy Officer

Clinique BACA has designated a Privacy Officer responsible for compliance with privacy legislation.
Contact:
Clinique BACA
2121, Crescent, Suite 200, Montréal, QC, H3G 2C1
Email: stephanie.joyal@cliniquebaca.com
Phone: 514-544-2323

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.